Patient Community Manager at Releaf, Remote in United Kingdom

Releaf Dispensary seeks a dedicated Patient Community Manager to cultivate meaningful online interactions, manage patient advocacy, and expand community outreach in the medical cannabis field.

Key Responsibilities

• Oversee online interactions and moderation on platforms like Meta and forums, delivering timely and compassionate responses to foster trust and connections.
• Handle reputation by addressing reviews on Trustpilot and similar sites, ensuring responses align with company principles.
• Drive the Patient Stories program through interviews, authentic narrative collection, and teamwork with content creators to highlight patient perspectives.
• Promote community expansion by participating in external groups and pinpointing additional engagement channels.
• Facilitate collaborations with charities on awareness events and campaigns that support Releaf’s objectives.
• Support influencer efforts by nurturing ties with key opinion leaders, advocates, and ambassadors to broaden visibility.
• Analyze engagement data, report on sentiment trends, and propose enhancements for patient satisfaction and brand impact.

Qualifications

• Proactive and empathetic communicator with strong interpersonal abilities and passion for health improvement and community building.
• 2+ years in online community management or advocacy, preferably in healthcare, lifestyle, or wellness sectors.
• Self-motivated professional skilled in remote work, workflow management, and initiative-taking.
• Confident in engaging diverse audiences across digital platforms.

Benefits And Growth

• Flexible work arrangements.
• Tailored training and professional development opportunities.
• Private medical coverage and employee support services.
• Access to staff perks and patient benefits from Releaf.