Community Manager at TrustEngine, Remote in United States

Community Manager responsible for building and scaling an active community around TrustEngine and MortgageCoach while strengthening brand presence and driving engagement among mortgage professionals.

Key Responsibilities

• Partner with leadership to create high-quality content addressing customer challenges and driving product adoption.
• Design and implement engagement strategies that boost community participation and feature usage among lenders and loan officers.
• Organize and host events including meetups, webinars, workshops, and Q&A sessions to promote knowledge sharing.
• Build relationships with key influencers and advocates to expand community reach.
• Work cross-functionally with Sales, Operations, Marketing, and Product teams to develop community rollout playbooks.
• Monitor platform activity, analyze user behavior, and surface insights to improve UX and content.
• Act as community voice by sharing feedback across product, sales, and customer success teams.
• Measure and report on engagement metrics such as NPS, CSAT, and adoption rates to demonstrate impact.

Qualifications

• Bachelor’s degree in Marketing, Communications, or related field.
• 3-5+ years in community or social media management.
• Track record of successfully developing and executing community engagement strategies.
• Strong written and verbal communication skills with audience adaptability.
• Excellent interpersonal abilities for stakeholder relationship building.
• Proficiency with community management tools and platforms.
• Behavioral marketing strategy experience is a plus.

Education

Bachelor’s Degree

Benefits And Growth

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible Paid Time Off (Vacation, Sick & Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources
• Equity Options