Account Manager - Community Management - Video Games at Keywords Studios, Remote in Spain

The Account Manager oversees client delivery for community management services in the video games sector, serving as the primary point of contact to ensure satisfaction, profitability, and strategic alignment while leading internal teams.

Key Responsibilities

• Maintain strategic client partnerships by understanding business goals and supporting social and community objectives.
• Manage client expectations through consistent, clear, and timely communication.
• Lead project teams, including line management of Community Management Leads, ensuring on-time, high-quality delivery.
• Coordinate across multiple internal capabilities to deliver aligned and seamless client services.
• Support Account Directors with pitches and identify growth opportunities.
• Ensure accurate and punctual monthly invoicing according to defined processes.
• Drive AI adoption within community management by researching, implementing, and training teams on relevant tools and workflows.
• Collaborate with clients on AI strategy and propose technology-enabled solutions.
• Track and meet KPIs related to client retention and responsible AI tool usage.

Qualifications

• Minimum 2 years of experience in Project Management or Community Management Lead roles within the video games industry on successful titles.
• Ability to work in the European time zone.
• Strong leadership skills with experience managing extended teams.
• Solid understanding of social media and community management functions in the video game sector.
• Client-facing and negotiation skills with a proactive, can-do attitude.
• Excellent communication skills and the ability to perform under pressure.
• Capacity to handle multiple projects concurrently and prioritize effectively.
• Competence in scheduling, budgeting, and using management information reports.
• Advanced spreadsheet software skills.
• Nice-to-have: experience with Discord, Twitter, and Facebook.

Education

Associate Degree

Benefits And Growth

• Remote role offering flexibility and work-life balance.
• Opportunity to work on global gaming projects with leading studios.
• Employment contract or freelance arrangement depending on location and project needs.