Community Manager (6-month FTC) at 1000heads, London, United Kingdom

Join the Community team in London on a 6-month fixed-term contract as a Community Manager, collaborating with specialists in insights, design, and strategy to create impactful social-first experiences for leading brands by fostering online communities and driving editorial excellence.

Key Responsibilities

• Develop creative copywriting tailored for social media, adapting and publishing content across various channels
• Manage communities proactively by engaging audiences, nurturing relationships, and increasing brand visibility among targets
• Moderate customer inquiries with expertise in escalation processes
• Oversee the creation and execution of editorial calendars and creative campaigns
• Collaborate with the creative studio to conceptualize and brief compelling content for organic social activations
• Build client relationships and spot business development prospects
• Investigate emerging social tools, platforms, and trends to pioneer innovations
• Stay culturally aware and propose innovative opportunities to the team and clients in industry and technology
• Partner with the insights team to produce reports, track performance, and analyze trends for clients
• Contribute to campaign planning and client brief responses with strategic and operational input
• Provide strategic insights, creative ideas, and commercial acumen to craft effective activations

Qualifications

• Prior B2B and B2C experience highly beneficial
• Background in converting technical product details into engaging editorial content advantageous
• Deep knowledge of social media’s value to brands
• Strong written and verbal communication aligned with online culture
• Keen sense for creative content in written and visual forms, understanding social media format differences like Reels versus TikTok
• Solid organizational, time management, and people management abilities
• Capacity to perform under pressure while focusing on details
• Skilled in numerous social platforms and tools for account efficiency
• Creative thinking with disruptive potential
• Practical experience with social commerce platforms such as TikTok Shop preferred

Benefits And Growth

• Extra holiday day per year of service, up to 27 days
• Festive shutdown between Christmas and New Year
• Subsidized gym membership
• Private medical coverage
• Company pension scheme
• Personal development fund
• Cycle to work program
• Regular company socials and away days
• Weekly breakfasts and Thursday drinks
• Flexible hybrid working with 2-3 office days per week
• Additional perks