Freelance Community Manager at 1000heads, London, United Kingdom

We seek a Freelance Community Manager for our London-based team, focusing on fostering vibrant brand communities through innovative social media strategies and editorial expertise.

Key Responsibilities

• Deliver creative copywriting tailored for social media, including content adaptation and publishing across various channels
• Manage communities by engaging audiences, building relationships, and increasing brand visibility
• Moderate customer queries with proper escalation procedures
• Develop and execute editorial calendars and creative campaigns
• Collaborate with the creative studio to conceptualize and brief content for organic social activations
• Nurture client relationships and spot business development potential
• Investigate emerging social tools, platforms, and trends to drive innovation
• Stay abreast of cultural shifts and propose new opportunities for team and client innovation
• Partner with the insights team to produce reports, track performance, and analyze trends
• Contribute to campaign planning and client brief responses strategically and operationally
• Apply strategic insight, creativity, and commercial acumen to create effective activations

Qualifications

• B2B and B2C experience preferred
• Background in converting technical product details into engaging editorial content advantageous
• Deep knowledge of social media’s value to brands
• Strong written and verbal communication, fluent in online language
• Keen sense for creative content in written and visual forms, familiar with social formats like Reels and TikTok
• Superior organizational, time management, and people management abilities
• Capacity to perform under pressure while attending to details
• Expertise in diverse social platforms and efficiency tools
• Creative, disruptive thinking
• Practical knowledge of social commerce platforms such as TikTok Shop beneficial