Community Manager at Findasense, Mexico City, Mexico

Coordinate and oversee proactive digital communications across social media platforms to sustain customer satisfaction and align with client expectations.

Key Responsibilities

• Oversee the monthly social media calendar, including content publishing, performance monitoring, and response handling, while serving as the primary point of contact for client inquiries.
• Execute the monthly content strategy by posting updates, responding to user comments and questions, fostering consumer relationships, and identifying emerging trends or viral topics on various platforms.
• Track relevant conversation trends and cultural events, collaborating with the creative agency to seize real-time marketing opportunities for the brand.
• Identify and engage with influencers, superfans, and key opinion leaders to build dialogues that boost brand visibility and audience interaction.
• Administer social media channels and promote select content to enhance reach.
• Contribute to team discussions by providing project updates and assisting in content development.
• Generate monthly reports analyzing quantitative and qualitative metrics for social media and customer care activities.
• Investigate emerging social media trends to inform content strategies, including innovative formats, platforms, and communication styles to maintain brand relevance.

Qualifications

• Bilingual proficiency in Spanish and English.
• Strong expertise in social media management with knowledge of current industry developments.
• Deep familiarity with U.S. digital culture and a passion for staying informed on global digital trends.
• Customer-service oriented, with excellent organizational skills and attention to detail.
• Outgoing personality with enthusiasm for community building and driving user engagement.
• Full-time work availability.
• Eligibility for employment in Mexico.

Benefits And Growth

• Comprehensive major medical expense insurance to support employee health.
• Meal allowances provided via grocery vouchers.
• Hybrid work flexibility, allowing remote work from home, coworking spaces, other offices, or global locations.
• Adaptable scheduling to promote work-life balance.
• Opportunities for internal career mobility across Findasense positions.
• Annual volunteer program offering 40 paid hours for community service initiatives.