Senior Project Manager / Client Operations Lead (Paid Ads) at IMPACT, Remote in United States

Senior Project Manager / Client Operations Lead responsible for end-to-end management of paid media campaign operations across a portfolio of accounts for a specialized digital advertising agency. This role maintains workflow integrity, enforces deadlines, and ensures smooth scaling without burnout by owning processes, capacity planning, client communications, and internal systems.

Key Responsibilities

• Own the full ClickUp campaign workflow for every active account, from planning and strategy through client approval and launch
• Manage client communication and approval cycles, including recurring calls, decision capture, design direction submissions, revisions, and final sign-off
• Groom sprint capacity, protect billable hours, flag overload risks, and identify process friction patterns to prevent missed deadlines or team burnout
• Maintain and extend operational templates, ensure ClickUp integrity through automations and status accuracy, and document communication models for transferability
• Run Swell huddles, onboard new team members and freelancers, and partner with the Ads Team Lead and Director of Agency Services on team and cross-team operations
• Run Level 10 meetings, own a scorecard, commit to quarterly Rocks, and address Issues List items while supporting an AI-forward operating model

Qualifications

• 4+ years of multi-account project or operations management experience inside an agency, ideally in paid media or digital marketing
• Working knowledge of paid campaign build and launch processes, including launch readiness checklists
• Strong proficiency in ClickUp or equivalent fluency in Asana, Basecamp, or Trello with willingness to migrate
• Demonstrated ability to build or rebuild processes through templates, automations, and documented workflows rather than merely executing existing ones
• Direct, concise written communication skills with track record of delivering status updates or firm decisions clearly
• Pattern recognition for capacity risk and early identification of teammate overload
• Bonus: EOS, Traction, or ScalingUp experience; reporting tool familiarity; AI tool comfort for daily workflows; client or team onboarding experience into structured systems

Benefits And Growth

• Competitive salary range of $85,000 to $115,000 based on experience
• Comprehensive benefits including health, vision, and dental coverage and 401(k) with company match
• Paid time off, flexible work schedule, and paid parental leave
• Full remote position with professional workspace expectations and alignment to Eastern Time business hours
• Growth path expanding into broader agency operations
• Travel for occasional client visits and twice-yearly IMPACT conferences