Senior Digital Marketing Account Manager (Client Facing) at SMB Team, Remote in United States

Client-facing senior account manager role responsible for guiding a portfolio of high-value legal clients through digital marketing strategy, service delivery, performance reviews, and ongoing optimization to drive measurable results.

Key Responsibilities

• Oversee assigned VIP client accounts to ensure services are timely, aligned with client needs, and performing optimally.
• Collaborate with clients and internal teams on strategic recommendations, including tactfully challenging client requests when they conflict with best practices.
• Identify service gaps and present upgrade or expansion opportunities to improve client outcomes.
• Lead monthly reporting calls and maintain clear, proactive communication on campaign work and results.
• Maintain strong relationships while managing multiple clients simultaneously in a fast-paced environment.

Qualifications

• 7+ years of digital marketing agency experience
• Prior work with law firm clients required; personal injury law firm experience strongly preferred
• Strong understanding of digital marketing services and legal-industry strategies
• Proven ability to manage multiple client accounts concurrently
• Excellent written and verbal communication with the ability to explain complex information clearly
• Strong interpersonal skills and relationship-building capabilities
• High attention to detail and continuous improvement mindset
• Solid organizational skills and ability to handle a dynamic workload
• Proactive, resourceful, and adaptable in fast-changing conditions

Benefits And Growth

• Salary range $85,000 - $90,000 annually
• Quarterly performance bonuses
• 75% employer-paid medical, dental, and vision insurance for employee and family
• Unlimited vacation time
• Professional development budget for courses, events, and books
• Simple IRA with 3% employer match
• Company activities, outings, and retreats
• Hybrid work model: fully remote or in-office option