Client Success Manager/Account Director | LATAM Only | 80007 at Remote Talent LATAM, Remote, BR

The Client Success Manager/Account Director will oversee a portfolio of client accounts in a digital marketing agency, acting as the primary liaison to manage relationships, coordinate multi-channel executions, and ensure optimal performance and retention in a remote LATAM position reporting to the CEO.

Key Responsibilities

• Build and maintain client relationships as the key contact
• Lead client meetings to discuss strategies, results, and future actions
• Supervise delivery across channels including Google Ads, SEO, websites, social media, and email marketing
• Perform quality checks on campaigns prior to client submission
• Detect and resolve issues related to tracking, conversions, and lead quality
• Collaborate with internal teams in PPC, SEO, design, content, and web development
• Guarantee timely and accurate completion of all deliverables
• Foster client satisfaction, retention, and low churn rates
• Track performance metrics and implement enhancements
• Handle around 30 accounts concurrently with proactive engagement

Qualifications

• 4–7+ years in digital marketing, preferably in agencies
• Deep knowledge of Google Ads
• Proficiency in various channels like SEO, paid media, email, social, and websites
• Capability to evaluate, quality-assure, and interpret PPC campaigns
• Fluent professional English for U.S. client interactions
• Robust client management and communication abilities
• Organizational skills to juggle ~30 accounts
• Proactive, accountable mindset with strong problem-solving and analytical capabilities

Benefits And Growth

• Full-time role with Monday-Friday business hours
• Monthly salary of $2,800 USD
• Fully remote work setup
• Performance-based bonuses
• Opportunities for long-term career advancement in a rapidly growing agency