Digital Marketing Account Manager (Client Facing) at SMB Team, Remote in United States

Client-facing role managing a portfolio of attorney accounts for a fast-growing legal marketing agency, overseeing service delivery, driving strategy, and ensuring measurable results.

Key Responsibilities

• Manage assigned client accounts to deliver services on time and aligned with client objectives
• Collaborate with clients on strategy decisions and pivots, providing expert guidance even when it requires pushing back on requests
• Coordinate with internal teams to align service execution with client needs
• Identify service gaps and propose upsell or expansion opportunities
• Lead monthly reporting calls and maintain clear, proactive client communication on progress and outcomes

Qualifications

• 3-5 years of digital marketing agency experience
• Legal-industry experience preferred
• Strong knowledge of digital marketing services and strategy
• Hands-on experience with Google Ads; Local Service Ads and Facebook Ads a plus
• Proven success managing client portfolios
• Excellent verbal and written communication with the ability to explain technical concepts clearly
• Strong interpersonal and relationship-building skills
• High attention to detail and continuous-improvement mindset
• Solid organizational skills and ability to manage multiple priorities
• Proactive, resourceful, and adaptable in a fast-paced environment
• SEO combined with either PPC or social media experience required

Benefits And Growth

• 75% employer-paid medical, dental, and vision coverage for employee and family
• Flexible vacation policy
• Annual education and learning budget for courses, events, and books
• Company events, outings, and retreats
• 401(k) plan with 3% match
• Hybrid work: fully remote or in-office options
• Base salary $75,000–$80,000 annually