Head of Creative Services at Soar With Us, London, United Kingdom

Senior leadership role directing the establishment and expansion of the agency’s second External Creative Division business unit, emphasizing performance creative strategies, social commerce integration, and team development in a high-growth paid social environment.

Key Responsibilities

• Oversee full KPIs for Business Unit 2, including creative deliverables, client satisfaction, and performance results, while managing and mentoring creative strategists through one-on-one sessions, reviews, and culture-building initiatives.
• Develop strategic roadmaps and service enhancements for the unit, pinpointing evolution needs, new capabilities, and scaling opportunities to support departmental commercial expansion.
• Champion process optimizations and innovations, collecting team feedback to refine services, and act as a conduit for insights to leadership for operational improvements.
• Ensure high-impact creative strategies for Meta and TikTok clients, managing retention, satisfaction, and growth, while providing senior oversight on key accounts and participating in strategic client dialogues.
• Integrate TikTok Shop expertise, such as live commerce and affiliate programs, to infuse commerce-driven approaches into performance creative, and collaborate on creator strategies and cross-platform testing.
• Foster a culture of accountability, innovation, and excellence within the unit and department, leading initiatives, motivating teams, and partnering with operations for capacity management and cross-functional delivery.

Qualifications

• Demonstrated success in directing creative strategy, paid social, or performance creative operations in agency or direct-to-consumer settings.
• Proficient in leading and scaling teams of 10+ across sub-teams, with expertise in team building, hiring, and high-performance leadership.
• In-depth knowledge of conversion-optimized creative on Meta and TikTok, spanning UGC, high-production video, static assets, and preferably social commerce.
• Commercial acumen, including pitch contributions, client expansion strategies, and data fluency in metrics like ROAS, CPA, CTR, and testing outcomes.
• Strong communication and presentation abilities for client interactions, team feedback, and collaborative environments.
• Familiarity with direct-to-consumer eCommerce, consumer behavior, and platform advancements, coupled with an ownership-driven, outcome-focused mindset energized by creative-commerce intersections.

Benefits And Growth

• Competitive salary and comprehensive benefits package.
• 28 days paid holiday, including birthday, Christmas Eve, and New Year’s Eve.
• Long-service holiday scheme with additional days after two years.
• Flexible hybrid working model requiring two office days weekly.
• Regular team social events.
• Private health and life insurance coverage.
• Company pension scheme.
• Option to work abroad for one month annually.