Post-Launch Project Coordinator at SMB Team, Remote in United States

Coordinate post-launch website support workflows, ensuring timely triage, assignment, and resolution of client tickets while upholding service quality and process standards.

Key Responsibilities

• Monitor, categorize, prioritize, and route post-launch support tickets within SLA timeframes
• Confirm Marketing Specialists collect required client details before assigning work to developers and communicate timelines
• Follow up with developers and Marketing Specialists to verify task completion and client satisfaction
• Conduct minor QA reviews on deliverables prior to client milestones and assist with offboarding documentation
• Keep accurate records in project management and client portal systems
• Provide backup coverage for onboarding and website teams, attend meetings, and contribute to SOP refinement

Qualifications

• 3+ years of Project Coordinator experience in a fast-paced setting
• Strong organizational skills and high attention to detail
• Clear, professional written and verbal communication
• Ability to juggle multiple tasks and prioritize effectively
• Familiarity with project management tools such as HubSpot, Asana, or similar
• Proactive, solutions-focused mindset with commitment to following and improving SOPs
• Reliable, responsive, and highly organized with strong follow-through
• Preferred: prior experience in digital marketing, agency, or client-facing environments and basic WordPress knowledge

Benefits And Growth

• 75% company-paid medical, dental, and vision insurance for employee and family
• Flexible vacation policy
• Education and learning budget for courses, events, and books
• 401(k) with 3% match
• Work-from-home or in-office flexibility
• Base salary $70,000