Seeking a proactive Digital Operations & Project Coordinator to manage support requests, coordinate resources, and improve processes for a digital marketing agency focused on SEO and website services.
Key Responsibilities
- Monitor and manage incoming support requests through the shared inbox.
- Create, prioritize, and assign tasks in ClickUp based on client requests and internal needs.
- Maintain proactive client communication on updates, timelines, and project status.
- Coordinate work between contractors and internal team members to meet deadlines.
- Perform basic WordPress content updates and website changes when needed.
- Maintain organized documentation, credentials, reports, and internal resources.
- Support creation and maintenance of SOPs, workflows, and process documentation.
- Identify opportunities to improve operational efficiency and team processes.
- Track project progress to ensure deadlines and deliverables are met.
- Collaborate with leadership to reduce administrative workload and improve execution.
Qualifications
- 3–5 years experience in Project Management, Operations Coordination, Digital Operations or similar.
- Strong project management and organizational skills.
- Excellent written and verbal English communication skills.
- Experience communicating directly with clients and managing expectations.
- Familiarity with WordPress and ability to make basic content updates.
- Experience with project management platforms such as ClickUp, Asana or Trello.
- Strong attention to detail and adherence to processes.
- Experience with Gmail and Google Workspace.
- Ability to work independently with minimal supervision.
- Comfortable managing multiple projects in a fast-paced environment.
- Proactive mindset with willingness to learn and take ownership.
Education
Bachelor’s Degree
Benefits And Growth
- Full-time position
- Salary: $1,400 USD Monthly
- 100% Remote
- Independent Contractor contract
- Growth opportunities into more client-facing and senior-level responsibilities
- Direct mentorship from experienced Creative Directors and Senior Designers