Senior Customer Success Manager (CSM) at Checkmate, Remote in United States

Own end-to-end brand relationships at Checkmate, guiding partners from onboarding through renewal and expansion while driving first revenue and long-term growth.

Key Responsibilities

• Lead onboarding and activation for new brands, configuring offers, channels, and audiences to hit goals quickly.
• Serve as primary point of contact, managing a book of brands through regular check-ins, business reviews, and performance tracking.
• Drive account health, renewals, and expansion by identifying opportunities and presenting data-backed recommendations.
• Collaborate cross-functionally with Rev Ops, Product, Ops, and Sales on account actions, feedback loops, and clean handoffs.
• Help standardize onboarding playbooks, account templates, and CS workflows to support team scaling.

Qualifications

• 3+ years in customer success, account management, or partnerships, ideally within martech, ecommerce, or SaaS.
• Proven ability to retain and grow a book of business with strong ownership and accountability.
• Comfort interpreting performance data and translating metrics into clear, actionable narratives for brands.
• Excellent communication skills for running business reviews and written follow-ups.
• Curiosity about ecommerce and what drives brand growth; bonus for prior DTC stack experience (Klaviyo, Attentive, Shopify).

Education

Unspecified

Benefits And Growth

• Competitive base salary + commission package
• Equity in a fast-growing, venture-backed company
• Traditional medical, dental, vision, and other healthcare coverage
• 4 weeks PTO + health days and 401k plan
• Monthly gym membership reimbursement and company retreats
• Remote-first culture with preference for candidates near major cities