Creative Account Manager at Inspired Thinking Group (ITG), Birmingham, United Kingdom - 12 Mar

The Creative Account Manager role at Inspired Thinking Group involves managing client relationships, coordinating project execution from start to finish, and serving as the key link between clients and internal teams to deliver exceptional results and exceed objectives.

Key Responsibilities

• Foster and sustain robust client relationships via consistent interactions and updates.
• Evaluate client requirements and goals to craft customized strategies for optimal outcomes.
• Direct comprehensive project oversight, adhering to schedules, budgets, and quality benchmarks.
• Develop and oversee project materials like briefs, proposals, schedules, progress updates, and interaction logs.
• Partner with internal groups to facilitate seamless project implementation and completion.
• Exhibit superior organizational abilities to handle numerous complex, ongoing initiatives.
• Deliver ongoing performance reports to clients and stakeholders, covering campaign and program results.
• Identify proactive avenues for expanding accounts and refining operations.
• Pursue enhancements in workflows to boost program efficiency and management.
• Uphold systematic handling of records, billing, and account activities.
• Disseminate expertise within teams and networks to aid skill enhancement.
• Promote prompt inter-team exchanges and champion superior practices and service standards.

Qualifications

• Established background in account handling or comparable positions, ideally within marketing or creative firms.
• Solid grasp of client engagement and expansion tactics.
• Advanced capabilities in project coordination, including juggling several concurrent assignments.
• Exceptional abilities in communication, persuasion, and presenting, encompassing spoken, written, and auditory skills.
• Data-oriented thinking for informed choices and suggestions.
• Precise focus on specifics to produce top-tier, error-free work.
• Team-oriented and initiative-driven mindset, with optimism and skill in prioritizing amid demands.
• Commitment to learning and ongoing self-improvement.
• Bonus: Knowledge of digital marketing concepts and approaches.
• Expertise in applicable tools and applications, such as project trackers and CRM platforms, plus online investigation skills.
• Awareness of marketing pathways and their integration in ITG’s framework.

Education

Unspecified

Benefits And Growth

• Competitive compensation package.
• 25 vacation days plus public holidays for essential rest.
• Extra annual day dedicated to personal wellbeing.
• Retirement savings plan to support future goals.
• Reimbursement program for healthcare expenses.
• Flexible remote work up to 40% of the time.
• Access to numerous discounts via an online employee portal.
• Support program for employee assistance and mental health.
• Initiative to reduce cycling commute costs.
• Monthly recognition awards with £250 cash prizes.
• Charity fundraising efforts including a paid volunteering day.
• £1,000 incentive for successful employee referrals.
• Wellbeing initiatives featuring workshops and champions.
• Improved policies for family leave to aid work-life balance.