Account Executive at Inspired Thinking Group (ITG), Croydon, GB

The Account Executive position at Inspired Thinking Group supports key retail client Superdrug as the main contact for queries, ensures efficient project management for automation-led briefs, provides admin support for new store openings, assists with stock and event tasks, drafts briefs, coordinates timelines, and conducts quality checks and reporting in a dynamic team environment.

Key Responsibilities

• Serve as the primary contact for internal helpline inquiries from stores, delivering prompt and professional responses
• Support delivery of automation-led artwork briefs, collaborating with the team for accurate and timely execution
• Offer administrative and system support for New Store Openings, including system management and task coordination
• Assist with stock and event management to capture and fulfill requirements efficiently
• Develop expertise to independently support automation-led briefs, enhancing team flexibility and continuity
• Draft and manage briefs, coordinate timelines, and partner with account managers and internal teams for superior service
• Perform quality control checks and compile reports to uphold standards and inform strategic decisions

Qualifications

• Proven experience as an Account Executive or in a similar client-facing role, preferably in marketing, retail, or creative services
• Strong written and verbal communication skills
• Excellent interpersonal skills to foster positive relationships with clients and internal teams
• Superior organizational abilities with meticulous attention to detail and adaptability to shifting priorities
• Proficiency in managing multiple projects and deadlines
• Familiarity with marketing principles and project management tools is beneficial
• Comfort with handling high volumes of briefs and quick turnarounds
• Proactive issue-spotting with keen attention to detail
• Robust analytical skills for evaluating project results and refining processes
• Capability to work autonomously while updating stakeholders
• Positive mindset with eagerness to learn and adjust in a high-energy setting
• Proficiency in Microsoft Office Suite, particularly Excel
• Commitment to providing outstanding customer service

Benefits And Growth

• Competitive salary
• 25 days’ holiday plus bank holidays
• Annual Wellbeing Day for physical and mental health
• Pension Scheme
• Corporate Medical Cash Plan to reclaim medical treatment costs
• Smart Working Options allowing up to 40% remote work
• Access to numerous savings via online community platform, including brand discounts and outing deals
• Employee Assistance Programme
• Cycle to Work Scheme
• Monthly Employee Awards with £250 bonus for Employee of the Month
• Charity fundraising initiatives including a paid Volunteer Day
• Referral scheme offering £1,000 for successful hires
• Wellbeing Programme with interactive workshops and over 30 Wellbeing Champions
• Enhanced Family Friendly Leave
• Diversity and inclusion initiatives with community groups for employees