Head of Print Delivery at Inspired Thinking Group (ITG), London, United Kingdom

Inspired Thinking Group (ITG) place London, United Kingdom
Posted 24 March 2026
home_workFull-time schoolHead

Lead print delivery operations for the Waitrose account at ITG, providing strategic oversight of print workflows, driving efficiency and quality improvements, and coordinating cross-team efforts to exceed client expectations in a fast-paced setting.

Key Responsibilities

  • Manage POS Leads and Artworking Production Manager while owning the POS workstream
  • Ensure effective project management of briefs for timely and high-quality delivery
  • Govern and oversee all aspects of delivery in the POS workstream
  • Collaborate with clients on planning and forecasting future projects
  • Handle operational reporting and data collection within the workstream
  • Provide comprehensive oversight of all briefs and support team-level brief management
  • Direct print management in the POS team and serve as senior advisor
  • Address escalations and lead high-level client communications
  • Partner with Operations Director and senior leadership to enhance processes and efficiencies
  • Pursue ongoing process improvements to boost operational performance
  • Assist team with daily operations to meet deadlines and budgets
  • Support POS Lead in recruitment, holiday, and sickness coverage
  • Oversee team recruitment as needed

Qualifications

  • Over 5 years in production agency roles
  • Deep knowledge of POS production and print management
  • Collaborative and positive team-oriented approach
  • Solution-focused mindset
  • Excellent interpersonal and communication abilities
  • Proactive attitude
  • Strong client-facing and presentation capabilities
  • Motivational people management expertise
  • Dedication to superior quality and detail
  • Robust organizational skills for multitasking
  • Competence in managing difficult scenarios effectively

Education

Unspecified

Benefits And Growth

  • Competitive salary
  • 25 days holiday plus bank holidays
  • Annual Wellbeing Day
  • Pension scheme
  • Corporate Medical Cash Plan
  • Smart working options up to 40% remote
  • Access to savings and discounts via online platform
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Monthly Employee Awards with £250 bonus
  • Charity fundraising including paid Volunteer Day
  • Referral scheme offering £1,500
  • Wellbeing Programme with workshops and champions
  • Enhanced Family Friendly Leave