Inside Sales & Appointment Specialist- Remote at Joyce Windows, Sunrooms & Baths, Remote, US

Joyce Factory Direct is recruiting a motivated Inside Sales & Appointment Specialist to connect with interested prospects, address inquiries, promote product advantages, and arrange consultations for the field sales team in a remote, phone-focused position.

Key Responsibilities

• Make daily outbound calls to warm leads who have requested information
• Engage customers in a professional, friendly, and consultative manner
• Educate homeowners on Joyce products, services, and value propositions
• Qualify customer needs to ensure Joyce is the right fit
• Schedule high-quality in-home consultation appointments for the field sales team
• Confirm and follow up on appointments to support show rates
• Handle inbound calls and customer inquiries with confidence and accuracy
• Accurately document call activity and outcomes in internal systems
• Meet or exceed daily and weekly activity and appointment-setting goals

Qualifications

• Previous experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)
• Strong verbal communication and active listening skills
• A confident, outgoing personality and comfort initiating conversations
• Goal-oriented mindset with a desire to earn commission
• Ability to stay disciplined without in-person supervision
• Flexibility to work evenings and weekends based on business needs
• Ability to stay motivated in a fast-paced environment

Education

High School or equivalent

Benefits And Growth

• Hourly base rate of $15–$17 plus commission and performance bonuses, with total earning potential of $25–$30 per hour or more
• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program
• Over 70 years of proven success as a third-generation, family-owned and operated company
• Daily warm leads provided to kickstart your appointment goals
• High-quality, American-made products
• Strong marketing support and brand recognition
• A team-oriented environment focused on growth and long-term success