Inside Sales & Appointment Supervisor at Joyce Windows, Sunrooms & Baths, Cleveland, US - 3 Jun

Lead and coach a team of Inside Sales and Appointment Specialists at a long-established home remodeling company, ensuring consistent performance, high-quality customer interactions, and a steady pipeline of qualified appointments.

Key Responsibilities

• Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance
• Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth
• Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals
• Make outbound calls to warm leads and handle inbound customer inquiries as needed
• Engage customers in a professional, friendly, and consultative manner while educating them on products and value propositions
• Schedule, confirm, and support high-quality in-home consultation appointments
• Monitor call quality, customer interactions, and overall appointment performance
• Identify opportunities for performance improvement, process refinement, and team development

Qualifications

• Previous experience leading or coaching a sales or customer service team
• Strong coaching and communication skills with a focus on employee development
• Ability to motivate, train, and hold others accountable in a positive way
• Comfort providing constructive feedback and performance guidance
• A goal-oriented mindset with the ability to balance team results and individual growth
• Strong organizational and time-management skills
• Flexibility to work evenings and weekends based on business needs
• Reliable transportation to and from work

Education

High School or equivalent

Benefits And Growth

• Hourly base rate of $17–$18 plus commission and performance incentives; total earning potential of $25–$30 per hour or more
• Health, Dental, and Vision Insurance
• PTO and vacation
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program