Inside Sales & Appointment Supervisor at Joyce Windows, Sunrooms & Baths, Cleveland, United States

Joyce Factory Direct seeks a dynamic Inside Sales & Appointment Supervisor to oversee and mentor the sales and appointment team, driving daily operations while hands-on with tasks to maintain high performance, quality customer engagements, and a solid stream of qualified leads for in-home sales.

Key Responsibilities

• Supervise, support, and coach Inside Sales and Appointment Specialists to ensure consistent performance
• Provide ongoing training, feedback, and one-on-one coaching focused on skill development and growth
• Set clear expectations and hold team members accountable to activity, quality, and appointment-setting goals
• Make outbound calls to warm leads and handle inbound customer inquiries as needed
• Engage customers in a professional, friendly, and consultative manner
• Educate homeowners on Joyce products, services, and value propositions
• Schedule, confirm, and support high-quality in-home consultation appointments
• Monitor call quality, customer interactions, and overall appointment performance
• Identify opportunities for performance improvement, process refinement, and team development

Qualifications

• Previous experience leading or coaching a sales or customer service team
• Strong coaching and communication skills with a focus on employee development
• Ability to motivate, train, and hold others accountable in a positive way
• Comfort providing constructive feedback and performance guidance
• A goal-oriented mindset with the ability to balance team results and individual growth
• Strong organizational and time-management skills
• Flexibility to work evenings and weekends based on business needs
• Reliable transportation to and from work

Education

High School or equivalent

Benefits And Growth

• Hourly base rate of $17-$18 plus commission and performance incentives, with total earning potential of $25-$30 per hour or more
• Health, Dental, and Vision Insurance
• PTO and vacation
• 401(k) with a 25% uncapped company match
• Flexible scheduling with control over your calendar
• Employee discounts on home improvement services
• Employee Referral Bonus Program
• Over 70 years of proven success as a third-generation, family-owned company
• Expert guidance and leadership to help achieve goals
• High-quality, American-made products
• Strong marketing support and brand recognition
• A team-oriented environment focused on growth and long-term success