Inside Sales & Appointment Specialist at Joyce Windows, Sunrooms & Baths, Cleveland, United States

Joyce Factory Direct seeks a motivated Inside Sales & Appointment Specialist to connect with prospective customers, provide product education, and arrange consultations for the in-home sales team, supporting sales growth in home remodeling services.

Key Responsibilities

• Conduct daily outbound calls to warm leads requesting product information
• Interact with customers professionally and consultatively
• Inform homeowners about Joyce’s products, services, and benefits
• Assess customer requirements to confirm suitability for Joyce offerings
• Arrange quality in-home appointments for the field sales team
• Verify and follow up on scheduled appointments to boost attendance
• Manage incoming calls and inquiries effectively
• Record call details and results in company systems
• Achieve or surpass targets for activities and appointments

Qualifications

• Background in customer service, retail, hospitality, or call centers (preferred)
• Excellent verbal communication and listening abilities
• Outgoing and confident demeanor for starting discussions
• Results-driven attitude focused on commission opportunities
• Dependable transportation for commuting
• Availability for evening and weekend shifts as needed
• Resilience in a dynamic, high-energy setting

Education

High School or equivalent

Benefits And Growth

• Hourly base pay of $15–$17 plus commissions and bonuses
• Potential total earnings of $25–$30 or higher based on results
• Comprehensive health, dental, and vision coverage
• 401(k) retirement plan with 25% company match, uncapped
• Flexible work hours with personal scheduling input
• Discounts on home improvement products and services
• Employee referral bonus incentives
• Access to daily warm leads and strong marketing backing
• Supportive, growth-focused team in a family-owned business with over 70 years of success