Customer Service Assistant at The Spectator, London, United Kingdom

Bright and proactive entry-level opportunity assisting with day-to-day customer service at Old Queen Street Media, publishers of UnHerd, The Spectator and Apollo. The role focuses on resolving subscriber queries, moderating comments, and managing shop orders across multiple brands.

Key Responsibilities

• Handle day-to-day incoming customer and subscriber enquiries via email and telephone
• Moderate comments on unherd.com and social media channels
• Process and fulfil merchandise and shop orders
• Assist with general office operations and housekeeping
• Work with the subscriptions team to keep internal processes running efficiently

Qualifications

• Previous experience in a customer service support role
• Strong written and verbal communication skills with excellent command of English
• Ability to handle inquiries, complaints and feedback professionally
• Patience, empathy and active listening skills
• Proven ability to multitask, prioritise workload and meet strict deadlines
• Confident working independently and within a team in a fast-paced environment
• Analytical and methodical approach with high attention to detail and numeracy
• Proficiency in Microsoft Word, Excel and PowerPoint
• Experience with CMS platforms and Google Analytics is beneficial
• Keen interest in politics and current affairs

Benefits And Growth

• Salary dependent on experience
• 5% employer pension contribution
• Generous discounts at company restaurant plus free breakfast and fruit
• Cycle to work scheme
• Interest-free season ticket loan