Product Manager - Growth and Product Experience at Botpress Technologies Inc., Montreal, Canada

Drive growth and product experience for an AI-native customer service platform by owning signup, onboarding, activation, trust-building and early paid conversions. Combine product, UX and data insights to turn deep technical capabilities into intuitive experiences that help support teams adopt faster.

Key Responsibilities

• Own activation, time-to-value, time-to-trust and early conversion across key product journeys
• Write clear product briefs, user stories, hypotheses and decision documents
• Identify friction, confusion, drop-off and loss of confidence in the first user experience
• Prioritize fixes for first-session trust debt including small UX/UI issues
• Leverage product data and direct customer conversations to uncover growth opportunities and measure impact
• Collaborate closely with Design and Engineering to ship fast, tangible product improvements

Qualifications

• Product management experience in B2B SaaS, AI, developer tools, support, workflow automation or similar complex product environments
• Strong product sense and UX judgment to detect overly technical or confusing experiences
• Comfort operating in a fast-paced environment with shifting priorities and imperfect information
• Strong analytical skills with funnel metrics, activation data, product analytics tools and experimentation
• Ability to speak directly with customers and convert qualitative insights into product decisions
• Technical fluency with modern web products, workflows, APIs, data or AI systems
• Clear written communication, documentation habits and outcome ownership in ambiguous settings

Benefits And Growth

• 4 weeks of vacation
• Paid sick and parental leave
• Comprehensive health, dental, vision, travel and life insurance
• Funding for education and skills development
• Fully stocked fridge and pantry
• Dedicated desk (no hot-desking)
• Vibrant office community with weekly social events