Audience & Experience Marketing Manager at Christie, orlando, United States

The Audience & Experience Marketing Manager role at Christie Lites emphasizes designing unforgettable customer interactions for lighting designers, fostering emotional connections and loyalty to establish the company as their preferred partner.

Key Responsibilities

• Develop and implement high-touch engagement strategies such as designer summits, VIP events, and personalized client journeys
• Cultivate enduring client relationships through ongoing interactions rather than isolated engagements
• Analyze and eliminate obstacles in the customer journey to enhance overall satisfaction
• Convert customer insights into impactful experiences that resonate personally with clients
• Partner with cross-functional teams to shape global client interactions and advance relationship-oriented marketing practices

Qualifications

• Expertise in crafting experiences over traditional campaigns
• Deep empathy for customers as individuals, extending beyond mere data analysis
• Proven success in building customer loyalty and retention
• Ability to articulate client personas vividly and humanely
• Inquisitive mindset focused on improving client experiences
• Background in experiential marketing, live events, entertainment, hospitality, luxury brands, or relationship-focused B2B settings

Benefits And Growth

• Opportunity to pioneer a customer-centric marketing department
• Direct influence on cultivating valuable international client partnerships
• Collaborative environment promoting independence, innovation, and forward-thinking approaches