E-commerce Senior Account Manager at Soar With Us, Remote in United Kingdom

We are looking for an experienced individual deeply embedded in the DTC/e-commerce world to lead high-growth accounts. This person will manage a pod of Account Managers while overseeing client relationships, delivery quality, and strategic growth initiatives for performance-driven D2C brands.

Key Responsibilities

• Own senior relationships across larger, higher-impact accounts
• Lead strategic client conversations, performance reviews and planning
• Guide clients through launches, pivots and scale moments
• Spot upsell, retention and growth opportunities
• Line-manage Account Managers within your pod
• Coach AMs on communication, organisation and client ownership
• Raise delivery standards across accounts and workflows
• Support hiring, onboarding and development of AMs
• Oversee UGC and creative workflows across the pod
• Ensure launches are planned, resourced and executed cleanly
• Act as escalation point for delivery or client risk
• Maintain consistency across processes and client experience

Qualifications

• 4+ years’ experience in agency account management
• Proven experience managing or mentoring Account Managers
• Strong understanding of performance creative, UGC and launch cycles
• Confidence running senior client conversations independently
• Commercial awareness — retention, margin, and growth matter to you
• Calm authority — clients and teams trust your judgment
• True manager - you enjoy leading people, not just accounts
• Standards-driven - you care about quality and consistency
• Accountable - you own outcomes across your pod
• Structured and decisive - you bring order and clarity
• A role model - AMs learn by watching how you operate

Education

Unspecified

Benefits And Growth

• Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents
• Collaborate with a world-class team of motivated and high-performing individuals
• Enjoy opportunities for rapid career progression in a fast-growing agency
• 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days
• Private health and dental insurance, company pension scheme, and structured training programmes
• Remote working with 1 day a month in London Head Office