Senior Account Manager (Ecommerce) at Soar With Us, Remote in United Kingdom

The Senior Account Manager position at Soar Group focuses on enhancing middle management by directing client strategies, leading account teams, and upholding delivery excellence for e-commerce clients in a dynamic performance agency environment.

Key Responsibilities

• Manage senior client relationships for major accounts, including strategic discussions, performance evaluations, and planning sessions.
• Direct clients during product launches, adjustments, and expansion phases while identifying opportunities for upselling, retention, and growth.
• Supervise Account Managers in your team, providing guidance on communication, organization, and client accountability.
• Elevate delivery protocols for accounts and processes, assist in recruitment, onboarding, and professional development of team members.
• Monitor user-generated content and creative production flows within the team.
• Ensure effective planning, resource allocation, and execution of launches while serving as the primary contact for delivery issues or client concerns.
• Promote uniformity in procedures and client interactions across the team.

Qualifications

• At least four years in agency account management roles.
• Demonstrated success in supervising or guiding Account Managers.
• Solid knowledge of performance creative, user-generated content, and product launch processes.
• Ability to conduct high-level client discussions autonomously.
• Strong business insight into client retention, profitability, and expansion.
• Composed leadership style that inspires confidence in clients and colleagues.
• Enthusiasm for team leadership and development beyond mere account handling.
• Commitment to maintaining high standards of quality and uniformity.
• Sense of ownership for team results.
• Organized and resolute approach that fosters structure and decisiveness.
• Serves as an example for junior staff through professional conduct.

Education

Unspecified

Benefits And Growth

• Salary range of £40,000 to £50,000, plus performance bonus.
• Access to a varied portfolio of direct-to-consumer and e-commerce brands from various sectors and regions.
• Opportunity to partner with a talented, driven team of experts.
• Potential for quick advancement in a rapidly expanding agency.
• 27 paid vacation days, plus birthday off, hybrid remote setup with one monthly in-office day in London, and up to 30 days of international remote work.
• Private medical and dental coverage, employer pension contributions, and formal training initiatives.