Account Manager (Ecommerce) at Soar With Us, Remote in United Kingdom

Account Manager role in a leading UK performance agency group, focusing on e-commerce creative campaigns through client management, team coordination, and strategic execution to drive profitable outcomes.

Key Responsibilities

• Own day-to-day client communication across assigned accounts
• Lead client calls, updates, and check-ins with confidence and commercial context
• Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
• Act as the alignment point between client expectations and campaign delivery
• Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
• Manage quality control across all deliverables
• Provide clients with a clear, confident narrative around performance and commercials
• Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
• Flag risks early with a recommended course of action or solution
• Protect account health - balancing client satisfaction, retention, and agency profitability

Qualifications

• 2+ years’ experience in account management, client services or project coordination (agency preferred)
• Exposure to UGC, social-first creative or performance marketing
• Strong communication skills — clear, calm, and confident with clients and internally
• Commercial awareness — you understand that great outcomes need to be profitable ones
• Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
• Curiosity and eagerness to learn how performance creative drives growth
• Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
• A proactive, decision-led mindset — you move with intent, not just instruction

Education

Unspecified

Benefits And Growth

• Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents
• Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals
• Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency
• Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days
• Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs
• Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office