Account Manager at Visualsoft, Stockton-on-Tees, United Kingdom

Seeking an Account Manager for the Client Success team in Stockton-on-Tees or Newcastle upon Tyne, serving as the main liaison to drive client success through performance oversight, growth initiatives, and relationship cultivation.

Key Responsibilities

• Serve as primary client contact with clear, timely communications to build trust.
• Develop in-depth knowledge of client needs and objectives.
• Analyze performance data to spot trends, resolve issues, and apply enhancements.
• Identify upsell possibilities and devise customized strategies for expansion.
• Hold monthly client calls, annual in-person meetings, yearly website audits, and deliver monthly value-add resources.
• Proactively address challenges with innovative resolutions.
• Facilitate regular goal alignment sessions to adapt strategies.
• Track communications and follow up meetings with notes and actions.
• Manage invoicing accuracy and resolve account issues swiftly.
• Engage stakeholders with quarterly updates at all organizational levels.

Qualifications

• Detail-oriented with dedication to top-tier client work.
• Analytical skills for data interpretation and outcome improvement.
• Superior communication and rapport-building abilities across levels.
• Track record in spotting and pursuing growth in client accounts.
• Organized and adept at handling multiple accounts.
• Proactive, solution-driven mindset for client issues.
• Strong written and verbal communication.
• Effective presentation capabilities.
• Proficient in workload management and prioritization.
• Professional demeanor and articulation.
• Determined, eager to learn, and supportive in mentoring.
• Skilled in cross-departmental collaboration.
• Commercially aware, results-focused, innovative, and resilient.

Benefits And Growth

• Competitive salary with advancement opportunities.
• Unlimited paid holidays.
• Hybrid work model.
• Medicash Cash Plan including medical, wellness, and discount benefits up to £995 annually.
• Employee Assistance Programme for mental health and wellbeing.
• Dog-friendly offices in Stockton-on-Tees and Manchester.
• Monthly VS Perks like vouchers for various retailers.
• Free daily breakfast, drinks, fruit, protein shakes, weekly brunch/lunch, and Friday drinks.
• Pension scheme, cycle to work, EV car scheme, and brand discounts.
• Regular social events and training/development.