Director of E-Commerce & Digital Experience at Sans, Los Angeles, United States

Lead the comprehensive digital customer journey at Sans, from discovery to retention, by defining the ecommerce strategy, developing roadmaps, and overseeing execution to enhance revenue and user engagement.

Key Responsibilities

• Manage the overall digital platform, advancing it from basic transactions to a holistic home integration experience.
• Create and direct the strategic roadmap for digital products and user interface design.
• Work with creative teams on content approaches including instructional videos and brand positioning.
• Establish the long-term ecommerce direction and multi-phase plans to boost sales, conversion rates, and customer loyalty.
• Oversee the selection and optimization of technology vendors for the website, including proposals and contracts.
• Design and implement a mobile application strategy to serve as a key retention tool and differentiator.
• Guide product and design choices while collaborating with external developers, aiming for internal capabilities.
• Analyze customer behaviors and challenges using data to focus on high-value enhancements and internalize conversion rate optimization.
• Collaborate with customer experience leadership to integrate feedback into digital strategies and conduct necessary research.
• Direct digital aspects of sales events, launches, and collaborations for consistent messaging and seamless interactions.
• Coordinate the full customer lifecycle across support, creative, and marketing functions to ensure unified experiences.

Qualifications

• Bachelor’s degree with comparable professional background in analytical positions.
• At least 5-8 years in user experience, conversion optimization, and digital product management.
• Proven track record in leading design, engineering, and technical teams.
• Hands-on involvement in building ecommerce frameworks, including testing protocols and operational standards.
• Bonus: Prior work in mobile application development.
• Excellent leadership and communication abilities, with strong listening and adaptive learning.
• Effective collaboration across diverse teams as a cooperative contributor.
• Skill in handling concurrent tasks with organization, focus on outcomes, and efficient time allocation.
• Enthusiasm for early-stage companies and contributing to foundational growth.

Benefits And Growth

• Competitive base salary ranging from $160,000 to $180,000, depending on expertise, along with performance bonus and equity.
• Comprehensive coverage for medical, dental, and vision plans at no cost.
• Eligibility to participate in a 401(k) retirement plan.
• Flexible paid time off policy supplemented by more than 11 company holidays.
• Complimentary Sans products for personal use.
• Hybrid work arrangement in Los Angeles, requiring three days per week at the Culver City office.