Senior Customer Marketing & Community Manager at Allego, Waltham, United States

Allego seeks a senior individual-contributor to lead customer-community growth and customer-marketing initiatives for its revenue-enablement SaaS platform, fostering peer connections, advocacy, and measurable engagement across the customer lifecycle.

Key Responsibilities

• Own and expand Allego’s customer-community strategy, creating programs that let customers connect, exchange insights, and engage with the brand.
• Identify, nurture, and activate customer advocates for conversations, references, reviews, events, roundtables, and stories.
• Extend engagement into relevant external forums, peer networks, and online spaces.
• Develop participation campaigns and light content while monitoring community trends and sharing insights with internal teams.
• Lead review-site strategy on platforms such as Gartner Peer Insights and G2, managing vendor relationships and executing outreach campaigns.
• Track and report review volume, ratings, rankings, and quality trends; share performance insights with Sales and Marketing stakeholders.
• Own the customer-communications calendar, drafting and segmenting newsletters, invites, and announcements in partnership with Marketing Operations.
• Support roundtable planning, sourcing participants, and ensuring follow-up with cross-functional partners.
• Collaborate closely with Customer Success, Sales, Product Marketing, Enablement, Events, and Marketing Operations to unify customer programs and surface feedback.
• Use performance data and engagement insights to optimize programs and timelines.

Qualifications

• 8+ years in customer marketing, community management, advocacy, or related roles.
• Proven ownership of customer-facing programs with cross-functional stakeholders.
• Strong project-management skills for handling multiple timelines and priorities.
• Excellent written and verbal communication abilities.
• Comfort engaging customers and internal teams both online and in person.
• Ability to work in the Waltham, MA office at least one day per week and travel 5–10% for events.
• Preferred: B2B SaaS, sales-enablement, or enterprise-software experience; familiarity with community tools, forums, and advocacy platforms.

Benefits And Growth

• Medical, dental, and vision coverage starting on first day of employment.
• Unlimited vacation and paid parental leave.
• Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).
• 401(k) with matching, short- and long-term disability, AD&D, and life insurance.
• Base salary $92,000–$125,900 plus 10% variable bonus and equity.