Senior CRM Manager - B2B (f/m/d) at Front Row, Hamburg, Germany

Lead B2B CRM strategies at Front Row, an ecommerce growth partner, by optimizing HubSpot solutions to enhance client retention and business expansion in a dynamic Hamburg-based team.

Key Responsibilities

• Collaborate with B2B clients to develop and implement CRM strategies aligned with their objectives for sustained growth
• Customize and configure HubSpot CRM to address intricate client needs, ensuring scalable integrations with various tools
• Oversee CRM database management to maintain data accuracy, integrity, and robust governance
• Examine customer lifecycle and interaction data to derive insights and recommend strategic enhancements
• Create and oversee sophisticated workflow automations in HubSpot to boost operational efficiency and engagement
• Produce detailed reports and analytics to support clients in informed decision-making
• Deliver training and continuous support to clients on HubSpot CRM utilization for optimal performance

Qualifications

• 4-5 years of CRM experience with a B2B emphasis and demonstrated success in handling complex projects
• Advanced proficiency in HubSpot CRM, including features, customizations, and integrations for scalable solutions
• Skill in crafting CRM strategies tailored to varied client requirements and business aims with high-quality delivery
• Ability to juggle multiple projects from inception through execution and oversight
• Customer-focused approach with elevated standards for service excellence and proactive client support
• Superior English communication skills in speaking and writing for client engagement and training; German advantageous
• Talent for spotting CRM system or strategy issues and crafting effective resolutions

Education

Unspecified

Benefits And Growth

• Influence strategic CRM projects that foster innovation and tangible business results
• Access diverse industries spanning traditional and emerging digital brands
• Own projects with professional development opportunities, including Gallup StrengthsFinder and unlimited learning budget
• Thrive in a diverse, inclusive international team of over 30 nationalities
• Engage clients as equal partners in a straightforward, expert-led environment
• Enjoy work-life flexibility with remote options, adjustable hours, and 20-40 vacation days annually
• Utilize annual Sunshine Office for remote work abroad blending productivity and inspiration
• Participate in afterworks, team retreats, and a vibrant company culture
• Access modern Hamburg office with bike leasing, pension scheme, and HVV Deutschland Ticket
• Receive mental health support via OpenUp, lunch subsidies, and additional wellness perks