Customer Success at Rapyuta Robotics, Koto City, Japan

Customer Success professional at Laputa Robotics, focused on collecting and analyzing data from collaborative picking assist robots (PA-AMR) in client logistics operations to deliver ongoing optimization proposals, ensuring sustained service adoption through proactive cross-team collaboration and process innovation.

Key Responsibilities

• Gather foundational information from clients
• Collect and analyze various data including operational and productivity metrics
• Set goals and provide ongoing proposals for service improvements
• Identify challenges and develop resolution narratives for client presentation
• Facilitate regular review meetings
• Utilize BI tools for periodic data extraction, trend analysis, and client feedback
• Manage issues by organizing and tracking resolution status
• Propose and implement operational enhancements such as warehouse adjustments and operator training
• Coordinate with internal stakeholders including analytics, sales, operations, and product teams
• Maintain simple schedule and task oversight

Qualifications

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