CRM Executive at Debenhams Group, Manchester, United Kingdom

A 12-month fixed-term CRM Executive position at Debenhams in Manchester, involving collaboration with a small team to manage customer lifecycle, loyalty, and retention programs using the Bloomreach CRM platform across email, push notifications, and emerging app technologies.

Key Responsibilities

• Plan and execute communications via email, push, and SMS to boost sales, retention, and customer loyalty
• Collaborate with cross-functional teams in digital marketing, trade, brand, design, and analytics
• Utilize Bloomreach CRM features to deliver customer value
• Contribute to new technology enhancements and app strategy development

Qualifications

• At least 18 months of relevant experience in CRM
• Enthusiastic and detail-oriented mindset
• Familiarity with CRM software in a fast-paced, high-volume retail setting
• Proactive, results-driven approach with a customer-first focus
• Strong communication skills for briefing stakeholders and sharing outcomes
• Ability to adapt quickly to changes in a dynamic environment

Benefits And Growth

• Inclusive workplace that respects and values individual differences, allowing authenticity at work
• Opportunity to contribute to bold initiatives delivering tangible results and forward momentum