Telesales Retention for Ontario at ComeOn Group, Remote in Canada

Entry-level telesales role focused on retaining high-value customers in Ontario, delivering exceptional service, ensuring regulatory compliance, and driving proactive engagement within a gaming environment.

Key Responsibilities

• Develop strong relationships with premium customers
• Master efficient issue resolution by collaborating with customer experience and support teams
• Drive customer reactivation and retention strategies specific to the Ontario region
• Contribute insights to shape future business strategies, advocating for customer-centric experiences
• Initiate outbound communications via phone, email, and chat to address concerns, promote safer gambling practices, meet anti-money laundering requirements, and collect feedback
• Generate periodic reports on customer behaviors at individual, brand, and market scales
• Track significant customer interactions to spot enhancement opportunities across the organization
• Design and implement engaging promotional initiatives to maintain market edge and equitable incentives

Qualifications

• Native proficiency in English for both writing and speaking
• Exceptional problem-solving abilities with a strong customer-oriented approach
• Sales-oriented mindset combined with robust analytical and data-informed capabilities
• Enthusiasm for sports, casino, live casino, or similar gaming sectors
• In-depth understanding of Ontario and US sports, covering key leagues such as NHL, NBA, CFL, NFL, and MLB
• Gaming industry background is advantageous but not required