Lifecycle Assistant at Trinny London, London, United Kingdom

Entry-level support role focused on the coordination, building and delivery of retention-focused email and lifecycle campaigns to drive customer loyalty and repeat purchases.

Key Responsibilities

• Own email calendar execution including build, testing and scheduling to ensure on-time deployment
• Provide operational support for broader initiatives such as product launches, automated journeys and SMS/direct mail campaigns
• Coordinate creative assets and project timelines with the creative team using Asana
• Support regular performance reporting on metrics including open rates, click-through rates and unsubscribes
• Conduct market and competitor research to generate new ideas in beauty and lifecycle marketing
• Research and apply AI tools to improve workflow efficiency in copy, subject-line and campaign ideation

Qualifications

• Foundational knowledge of retention and email marketing; premium beauty or DTC experience advantageous
• Strong organisational and time-management skills with ability to handle both daily tasks and longer-term projects
• Comfortable with data and proficient in Excel or Google Sheets for campaign tracking
• Exceptional attention to detail ensuring error-free email execution and link tracking
• Collaborative communicator able to work cross-functionally
• Adaptable with a growth mindset and willingness to seek guidance when needed
• Tech-savvy with genuine interest in using AI tools to boost productivity

Benefits And Growth

• Hybrid and flexible working with core hours
• 25 days holiday plus wellbeing days, Early Finish Fridays and Summer Fridays
• £500 annual beauty product allowance
• 2 weeks work-from-anywhere policy
• Company discount for self, friends and family
• Vitality health scheme, EAP and Medicash (dental, optical, audiological)
• Annual personal training and development budget
• Enhanced family-friendly packages
• Pension scheme
• Workplace nursery scheme
• Cycle-to-work scheme
• Regular office socials, summer and festive celebrations
• Rewards and Recognition Scheme with service gifts, vouchers and extra leave