Community Management Executive Energy at DC Thomson, Edinburgh, United Kingdom

The Community Management Executive role supports the expansion, interaction, and loyalty of communities for Energy Voice and EFWD, ensuring reliable member interactions, data integrity, and contributions to team practices in a dynamic media environment.

Key Responsibilities

• Execute scheduled outreach, updates, and communications to boost measurable engagement.
• Coordinate asset distribution, campaign planning, and tracking in line with set timelines and standards.
• Maintain precise records, detect engagement trend changes, and highlight potential risks.
• Handle logistics for small-scale sessions and assist with larger events for optimal member experiences.
• Address routine issues within service agreements and escalate complex matters with supporting details.
• Document procedures, share enhancements, and implement shared templates across brands.

Qualifications

• Previous experience in customer-facing positions.
• Familiarity with CRM systems.
• Background in managing operational logistics for events, podcasts, interviews, and administrative tasks.
• Desirable: Experience in directing engagement programs, utilizing lifecycle tools, and analyzing basic engagement metrics.
• Skills in establishing, planning, gathering assets, and coordinating routine campaigns.
• Proficiency in publishing content via digital platforms following guidelines and using templates.
• Capability to create clear, user-focused content for email, web, and social media per established criteria.
• Competence in generating simple reports, verifying data integrity, and identifying basic patterns.
• Use of specified metrics and tools to detect performance variations and aid ongoing enhancements.
• Skill in fostering strong relationships with members, clients, and internal groups through structured communications.
• Experience handling daily interactions autonomously within guidelines, monitoring information flow, and timely escalations.
• Knowledge of the UK energy sector.
• Behaviors: Curiosity through seeking insights and suggesting improvements; purposeful experimentation with testing and documentation; ownership of quality, accuracy, experiences, and timelines; collaboration via transparent sharing and consistent templates.