Retention Marketing Specialist at UN/COMMON, Remote in Brazil

Retention Marketing Specialist role at UN/COMMON involves overseeing daily email and SMS production for clients, managing projects from planning to deployment, and collaborating with strategists to enhance retention efforts in a dynamic digital agency environment.

Key Responsibilities

• Manage full production process for email campaigns and automated flows
• Build emails using ESPs like Klaviyo
• Write on-brand copy and create briefs for design team
• Conduct QA on content and logic, then schedule deployments
• Maintain monthly content calendar and drive client timelines
• Support strategist with performance data analysis and recommendations
• Build automated workflows, segmentation, and list logic
• Maintain list hygiene and work with Shopify apps such as Yotpo, Loyalty Lion, JustUno, and Privy

Qualifications

• 2 years of experience in retention marketing across email, SMS, CRM, or loyalty programs
• Hands-on experience with Email Service Platforms, preferably Klaviyo
• Strong copywriting skills for DTC e-commerce, adaptable to client brands
• Solid understanding of email analytics and translating insights into strategy
• Clear grasp of marketing campaigns versus automated flows
• Proficiency in building segmented customer lists using behavioral and transactional data
• Experience with Shopify or supporting Shopify-based clients
• Proactive, organized approach with ability to think through customer journey in a fast-paced team

Benefits And Growth

• Contract position
• Up to 40 hours weekly
• Remote work arrangement